Order Management
Order Management allows you to track and manage the full lifecycle of every order — from creation to completion or cancellation.
It connects the POS, kitchen, payments, and inventory in one system so you always know the status of each order.
Where to find it: In the left sidebar, click Orders.
Order Lifecycle
Orders move through the following stages:
Created → Pending → Confirmed → Preparing → Completed
↓
Cancelled
Status Definitions
| Status | What It Means | Inventory | Kitchen |
|---|---|---|---|
| Created | Order entered but not confirmed | No change | Not sent |
| Pending | Waiting for payment or confirmation | Reserved | Not sent |
| Confirmed | Payment received or approved | Deducted | Sent to kitchen |
| Preparing | Kitchen is working on it | Already deducted | Active on display |
| Completed | Served or delivered | Already deducted | Marked done |
| Cancelled | Order voided | Restored | Removed |
Standard Order Flow
Created → Confirmed → Preparing → Completed
Pay Later Flow
Created → Pending → Confirmed → Preparing → Completed
Orders can be cancelled at any stage, but permissions may vary.
Orders Page Overview
The Orders page shows all customer orders for the selected branch.
It allows you to:
- Search orders
- Filter by status
- Filter by date
- Open order details
- Monitor totals and performance
Viewing Orders
12345678Main orders page showing all customer orders
Screen Elements
Total count of all orders.
Orders waiting for action.
Voided orders.
Successfully finished orders.
Search by order number or customer.
Show only selected status.
Filter by time period.
Reset all filters.
The main Orders page includes:
- Total Orders – Total count of all orders
- Pending Orders – Orders waiting for action
- Cancelled Orders – Voided orders
- Completed Orders – Successfully finished orders
Filters:
- Search bar – Search by order number or customer
- Status filter – Show only selected status
- Date range filter – Filter by time period
- Clear Filters – Reset all filters
Click any order row to open full details.
Order Details Page
The Order Details page shows complete information about a specific order.
12345678910Detailed view of a single order
Screen Elements
Unique identifier for this order.
When the order was created.
Table number for dine-in orders.
Branch location.
How payment was made.
Shows if payment is complete or pending.
Total before tax and tip.
Tax amount.
Tip amount if applicable.
Final amount including tax and tip.
It includes:
Order Information:
- Order number
- Date and time
- Table (for dine-in)
- Branch
- Payment method
- Payment status
- Last updated time
Order Summary:
- Subtotal
- VAT
- Tip
- Total amount
Actions:
- Print receipt
- Copy receipt
Before marking an order complete, verify:
- Items are correct
- Payment status is confirmed
- Modifiers are accurate
- Special instructions are handled
Order Items
Each order lists individual items with pricing details.
123456Individual items within the order
Screen Elements
Product name as it appears on the menu.
Number of units ordered.
Price per single unit including VAT.
Tax amount for this item.
Any discount applied to this item.
Final price for this item.
- Item name
- Quantity
- Unit price (including VAT)
- VAT amount
- Discount (if any)
- Total per item
Calculation: Item Total = Quantity × Unit Price – Discount Order Total = Sum of all item totals + VAT
This breakdown ensures full transparency for customers and staff.
Order History
The Order History section tracks all changes made to an order.
123Timeline of order changes and updates
Screen Elements
Shows when order status changed and to what.
Staff member who made the change.
Date and time when the change occurred.
It shows:
- Status changes
- Who updated the order
- Date and time of changes
This is useful for:
- Resolving disputes
- Auditing staff activity
- Reviewing cancellations or refunds
In One Sentence
Order Management orchestrates the complete order lifecycle with real-time kitchen integration, inventory synchronization, and comprehensive analytics tracking.
Key Actions
| Action | How To |
|---|---|
| Create order | POS Terminal → Add items → Select type |
| Modify order | Open order → Edit items → Save changes |
| Cancel order | Order details → Cancel → Select reason |
| Process refund | Order details → Refund → Select items |
| View order history | Reports → Order History → Filter |
| Track kitchen status | Kitchen Display → View columns |
| Reassign table | Order → Transfer → Select new table |
Outputs
Order Management produces:
- Order records — Complete transaction history
- Kitchen tickets — Preparation instructions
- Customer receipts — Payment confirmation
- Inventory transactions — Stock movement log
- Analytics data — Performance metrics
- Financial records — Revenue and payment tracking
- Audit trail — Modification and cancellation history
Related Documentation
- POS Terminal — Order entry interface
- Products — Product catalog management
- Inventory — Stock tracking
- Reports — Analytics and exports