POS Terminal

The POS Terminal is Bizaldo's primary interface for processing orders. Designed for speed and simplicity, it enables staff to quickly enter items, apply modifications, process payments, and manage the complete order lifecycle.

Terminal Layout

┌─────────────────────────────────────────────────────────────────┐
│  🏢 Main Branch                    🔔 3  👤 John    ⚙️         │
├────────────────────┬────────────────────────────────────────────┤
│                    │  ORDER #1042          Dine-in   T-12       │
│  ☕ Beverages       │  ┌────────────────────────────────────┐  │
│  🍔 Main Courses    │  │ 2× Margherita Pizza        $24.00  │  │
│  🥗 Salads          │  │    - Extra cheese         +$3.00   │  │
│  🍰 Desserts        │  │ 1× Caesar Salad            $8.50   │  │
│  🍟 Sides           │  │ 2× Soft Drink              $4.00   │  │
│                    │  └────────────────────────────────────┘  │
│  [Product Grid]     │  ─────────────────────────────────────   │
│  ┌───┬───┬───┐    │  Subtotal:                    $39.50       │
│  │ ☕ │ ☕ │ 🍵 │    │  Tax (8%):                     $3.16       │
│  ├───┼───┼───┤    │  ─────────────────────────────────────     │
│  │ 🍔 │ 🍔 │ 🍟 │    │  TOTAL:                      $42.66       │
│  ├───┼───┼───┤    │                                            │
│  │ 🥗 │ 🥗 │ 🍰 │    │  [💵 Cash] [💳 Card] [📱 Pay] [⏰ Later]  │
│  └───┴───┴───┘    │                                            │
│                    │  [🗑️ Clear] [💰 Pay] [🖨️ Print]            │
└────────────────────┴────────────────────────────────────────────┘

Left Panel: Categories and Products

The left side organizes your catalog:

Category Tabs — Quick filters (Beverages, Main Courses, etc.)
Product Grid — Visual buttons for each item
Search Bar — Find products by name or SKU
Modifiers — Pop-up when product selected (size, toppings, etc.)

Pro tip: Use keyboard shortcuts! Press numbers 1-9 to quickly select the first 9 products in the current category.

Right Panel: Order Cart

The right side manages the current order:

Order Type — Toggle between Dine-in, Takeaway, Delivery
Table Number — Assign for dine-in orders
Item List — Shows quantities, modifications, and prices
Totals — Running subtotal, tax, and grand total
Action Buttons — Payment options and order controls

Processing an Order

Select Order Type

Tap the order type selector at the top of the cart:

Dine-in — Enter table number when prompted
Takeaway — Customer name optional
Delivery — Address entry required

The order type affects kitchen routing and reporting categorization.

Add Items

Add products to the cart:

Click a category tab to filter products
Tap a product button to add it
If modifiers exist (size, toppings), a dialog appears
Select options and confirm

Quantity shortcuts:

Double-tap product to add 2
Long-press for quantity selector
Use + and - buttons in cart to adjust

Apply Modifications

Customize items as needed:

Add-ons — Extra cheese, bacon, etc. (additional charge)
Removals — No onions, dressing on side (no charge)
Special requests — Custom notes for kitchen

Tap any item in the cart to edit its modifiers.

Review and Adjust

Verify the order before payment:

Check quantities and modifications
Remove items by swiping left or tapping ×
Apply order-level discounts if authorized
Split bill between multiple payments if needed

Process Payment

Select a payment method:

Method	Behavior	Receipt
Cash	Opens cash drawer, prompts for change calculation	Prints automatically
Card	Integrates with card terminal	Prints automatically
Mobile Pay	QR code or NFC integration	Prints automatically
Pay Later	Creates unpaid order for later settlement	Optional
Split	Divide across multiple methods	Prints per payment

Card and Cash payments automatically mark orders as "completed." Pay Later keeps status as "pending."

Confirm and Print

After payment:

Order status updates automatically
Kitchen receives notification via WebSocket
Receipt prints (if enabled)
Order appears on TV Display for customer tracking
Analytics update in real-time

Advanced Features

Quick Actions

Barcode Scanning

Scan product barcodes to instantly add to cart
Useful for retail items and packaged goods
Works with any USB or Bluetooth scanner

Keyboard Shortcuts

Key	Action
`1-9`	Select product (position in grid)
`+` / `-`	Increase/decrease quantity
`*`	Open quantity selector
`Enter`	Proceed to payment
`Esc`	Cancel current action
`F1`	Open help
`F5`	Refresh product grid

Quick Product Search

Type to search instantly:

Start typing product name
Results filter in real-time
Use arrow keys to navigate
Press Enter to add selected product

Order Management

Hold/Recall Orders

Click "Hold" to park an order temporarily
Enter a name or number for identification
Access held orders via "Recall" button
Select and resume the order

Split Bills

Click "Split" in the cart
Choose split method:
- By items — Drag items to different bills
- Evenly — Divide total by number of people
- By amount — Specify amount per payment
Process each payment separately
All payments link to the same order

Discounts and Comps

Apply discounts if your role has permission:

Percentage off — Enter % discount
Fixed amount — Enter $ discount
Item comp — Mark specific item as complimentary
Order comp — Void entire order (requires manager)

Offline Mode

The POS works even without internet:

Products cache locally
Orders queue for sync
Payments process normally (cash/card offline)
Data syncs automatically when connection restored

Offline Limitations

While offline, you cannot:

View real-time inventory levels
Process online payments (QR/NFC)
Access cloud-based reports
Sync with kitchen display in real-time

Table Management (Dine-in)

Table Grid View

Visual floor plan showing:

Occupied tables — Color-coded by order status
Available tables — Ready for seating
Reserved tables — Marked for future parties
Combined tables — Linked for large groups

Table Status Colors

Color	Status	Meaning
🟢 Green	Available	Ready for new customers
🟡 Yellow	Seated	Customers seated, no order
🔵 Blue	Ordered	Order placed, in kitchen
🟠 Orange	Preparing	Kitchen actively working
🟣 Purple	Ready	Food ready, not yet served
⚫ Black	Occupied	Eating/has food
🔴 Red	Needs attention	Payment pending/issue

Table Actions

Transfer — Move order to different table
Merge — Combine adjacent tables
Split — Separate combined tables
Print check — Generate bill without closing
Clear — Reset to available after payment

Payment Integration

Card Terminals

Bizaldo integrates with major payment processors:

Stripe Terminal — Direct integration, automatic reconciliation
Square — Native support with tip adjustments
Adyen — Enterprise-grade with multiple methods
Generic POS — Manual entry for unsupported terminals

Mobile Payments

Accept modern payment methods:

Apple Pay / Google Pay — NFC tap-to-pay
QR Code payments — Customer scans to pay
In-app payments — Orders paid via customer app

Cash Management

Track cash drawer operations:

Opening float — Record starting cash
Sales tracking — Auto-record cash transactions
Payouts — Log cash refunds or withdrawals
Closing count — Reconcile at shift end

Troubleshooting

Product Not Appearing

If a product is missing from the grid:

Check it's marked "Available" in product settings
Verify it's in an active category
Ensure you have permission to sell it
Try searching by name
Refresh the product grid (F5)

Payment Failing

If payment won't process:

Card declined — Check card terminal connection
Cash drawer stuck — Check for obstruction
Mobile pay error — Verify internet connection
Split payment issue — Ensure amounts sum to total

Order Sync Issues

If orders aren't appearing elsewhere:

Check internet connection
Verify WebSocket connection indicator
Force refresh by logging out and back in
Check if in offline mode (icon in status bar)

Best Practices

Always verify order type — Incorrect type affects kitchen routing
Double-check modifications — Ensure special requests are captured
Confirm payment amount — Prevent under/over-charging
Use holds strategically — Park complex orders while helping others
Keep cart organized — Group items logically for kitchen efficiency

In One Sentence

The POS Terminal combines an intuitive product grid, flexible cart management, and integrated payment processing to streamline order entry and checkout.

Key Actions

Action	How To
Add product to cart	Click product button
Change quantity	Tap + or - in cart, or long-press product
Add modifier	Select product, choose options from dialog
Apply discount	Tap "Discount" button (if permitted)
Hold order	Tap "Hold", enter identifier
Recall order	Tap "Recall", select from list
Process payment	Select payment method, follow prompts
Print receipt	Tap print icon or auto-prints on completion

Outputs

The POS Terminal creates:

Order records — Stored in database for reporting
Kitchen tickets — Sent to kitchen display system
Receipts — Printed or digital customer copy
Payment transactions — Recorded for reconciliation
Inventory deductions — Automatic stock reduction
Analytics data — Sales metrics updated in real-time

Orders — Advanced order management
Products — Product catalog setup
Getting Started — Initial setup guide