Frequently Asked Questions

Find quick answers to common questions about Bizaldo. If you don't find what you're looking for, check the Troubleshooting Guide or contact our support team.

Bizaldo is a comprehensive point-of-sale (POS) and business management platform designed for restaurants, cafes, and retail businesses. It combines order management, inventory tracking, real-time analytics, vouchers and loyalty rewards, and multi-branch support — with a web dashboard for managers and a dedicated Tablet App for in-branch staff.

How do I get started?

Create an account at bizaldo.com
Complete your company profile
Add your products and categories
Set up payment methods
Start processing orders

See our Getting Started Guide for detailed instructions.

What do I need to use Bizaldo?

Minimum requirements:

Computer, tablet, or smartphone with internet
Modern web browser (Chrome, Firefox, Safari, Edge)
Printer (optional, for receipts)

Recommended for restaurants:

Touchscreen tablet for the Bizaldo Tablet App
Receipt printer (thermal, 80mm)
Kitchen display screen
Barcode scanner (for retail items)

Features & Functionality

What order types does Bizaldo support?

Bizaldo supports three order types on the Tablet App:

Takeaway — Customer collects in person
Dine In — Assigned to a table on the branch floor plan
Delivery — Dispatched to a customer address with delivery fee

Delivery must be enabled per branch under Company → Branch Settings before it appears as an option.

What payment methods are supported?

The Tablet App supports three payment methods at checkout:

Cash — Recorded immediately as paid
Card — Processed via the connected card terminal
BNPL (Buy Now, Pay Later) — Order is confirmed and sent to the kitchen; the customer settles later via the BNPL provider

BNPL must be enabled at the company level under Company Settings.

Can I take a partial payment?

Yes. In the Complete Order modal, the Amount Paid field can be set to less than the total. The remaining balance shows as Outstanding on the order and can be settled later.

What is BNPL and how does it work?

BNPL (Buy Now, Pay Later) lets customers take their order now and pay the provider later according to the provider's terms. From the branch's perspective, the order is paid at the point of sale — the kitchen receives it normally and the order is marked as paid. Outstanding BNPL balances appear in POS Reports under Loaned (BNPL Outstanding) . BNPL can be toggled on/off per company in Company Settings.

Does Bizaldo support deals and bundles?

Yes. Deals are bundled products sold at a discounted price, shown with a DEAL badge on the Sale screen. The original combined price is shown struck through, with the deal price and percentage saved displayed below. Tapping a deal card adds the whole bundle as a single line item.

Can I apply discounts to individual items?

Yes. Each line item in the current order has a tag icon that lets staff apply a discount to that specific item. This is separate from customer vouchers — item-level discounts are applied by staff at the time of ordering.

What is the difference between item discounts and vouchers?

Item-level discounts — Applied by staff directly on a line item during order entry on the Sale screen.
Vouchers — Redeemed by customers through the Hazel Pay app at checkout, or assigned directly to a customer. These appear as a separate line in the Payment Summary on the final receipt.

Hazel Pay & Loyalty

What is Hazel Pay?

Hazel Pay is the customer-facing loyalty app that works alongside Bizaldo. Customers download Hazel Pay and use it to join loyalty programs, receive and redeem vouchers, and view their order and redemption history.

How does a customer join the loyalty program?

A customer scans the QR code displayed on the Bizaldo Tablet App using Hazel Pay. This instantly enrolls them as a loyalty member of your business. Their profile is then linked to all future orders they place at your branch.

How do customers redeem vouchers?

The customer opens Hazel Pay and taps Redeem on an eligible voucher.
While paying for their order, they scan their phone again at the Bizaldo Tablet.
The discount is applied to the order total automatically.

Redemption history is visible both in Hazel Pay (for the customer) and in Bizaldo under Rewards Analytics → Redemption History.

What types of vouchers are available?

There are three voucher types:

Free Item — Gives the customer a specific free item (e.g., a dessert after 10 orders)
Percentage — Reduces the order total by a percentage (e.g., 20% off)
Fixed Amount — Reduces the order total by a fixed amount (e.g., QAR 10 off)

See Vouchers for full details on creating and managing vouchers.

Can I create a voucher for a specific customer or branch?

Yes. When creating a voucher you can assign it to a specific customer (so only they see it in Hazel Pay), restrict it to a specific branch, and set allowed days of the week, start/end times, a validity period, usage per person limits, and minimum order amounts.

What happens to a voucher if the order is cancelled?

If an order that had a voucher applied is cancelled, the voucher redemption is automatically reversed — the usage count is restored and the customer can use it again.

Delivery

How do I enable delivery for a branch?

Go to Company → Branch Settings , select the branch, toggle Delivery ON, and set the default delivery charge. Once enabled, Delivery appears as an order type on the Tablet App for that branch.

Can the delivery charge be changed per order?

Yes. The default delivery charge set in Branch Settings is just the default. Staff can edit the delivery charge for any individual order in the Complete Order modal at checkout — the change only applies to that order and does not affect the branch default.

Bizaldo Tablet App

What tabs are available on the Bizaldo Tablet App?

The tablet sidebar includes: Dashboard, Sale, Orders, Bookings, Reports, Pricing, and Settings.

How do I look up a customer when placing an order?

Two ways:

QR scan — Customer scans their Hazel Pay QR code at the tablet; their profile auto-fills.
Phone number — Staff type the customer's phone number; if a match exists it auto-fills, otherwise a new customer profile is created automatically.

How do I update product prices from the tablet?

Use the Pricing tab. Managers can search or filter by category, edit base prices inline, and tap Save to push all changes at once. Note this only covers base product prices — addon, variant, and combo prices must be updated via the Admin Panel under Inventory → Products → Configuration.

What does "Complete Instantly" do?

When the Complete Instantly toggle is enabled in Settings, orders are marked as fully paid and completed without being sent to the kitchen app. Useful for simple takeaway counters that don't use a kitchen display.

What is a Day Session?

A Day Session tracks the active shift on a terminal. Staff start it at the beginning of service and close it at the end. Session data ties into Z Reports and daily reconciliation. Managed from Settings → Day Session.

What is the POS ID and where do I find it?

Each tablet terminal has a unique POS ID (e.g., `1EZK2JSZ`) shown under Settings → Device Information . This ID is used to identify the register in session logs and Z Reports.

What does Force Sync do on the Orders tab?

Force Sync manually pushes any orders created on the tablet that haven't uploaded to the server yet (shown as "Pending" in the sync counter), and pulls the latest order data from the server. Useful after a brief connectivity loss.

Can I reprint a receipt from the tablet?

Yes. The print icon in the Current Order header reprints the receipt for the last completed order — useful if the customer missed their receipt or needs another copy. You can also reprint from the Orders tab by opening an order and tapping Print Receipt.

Technical

What browsers are supported?

Bizaldo works on all modern browsers:

Chrome (recommended)
Firefox
Safari
Edge

For best performance, keep your browser updated.

Is my data secure?

Yes. Security measures include:

256-bit SSL encryption
PCI DSS compliance for payments
Regular security audits
Two-factor authentication
Role-based access control

Can I export my data?

Yes. You can export:

Sales reports (CSV, Excel, PDF)
Product catalog (CSV)
Customer list (CSV)

Exports are available anytime from the Reports section.

What is the App Lock feature?

App Lock is a security feature on the Tablet App that requires a 6-digit PIN to unlock. Once enabled under Settings → App Lock , the tablet automatically locks after 2 minutes of inactivity . You can use an existing PIN or create a new one.

Account & Support

How do I reset my password?

Go to the login page at bizaldo.com
Click "Forgot Password"
Enter your email
Check your inbox for the reset link
Create a new password

How do I contact support?

Email: sales@eftaapay.com
Live chat: Available in-app during business hours
Report a Problem: From the Tablet App → Settings → Report a Problem (submits logs directly to the support team)

How do I add staff members?

Go to Settings → Users
Click "Add User"
Enter name and email
Assign role
Set branch access
Send invitation

The staff member receives an email to set their password.

Common Issues

Why isn't my printer working?

Is it powered on and paper is loaded?
Is it connected (USB or network)?
Is it configured in Settings → Receipt Printer on the tablet?
Try a test print from Settings

See Troubleshooting for detailed steps.

Why aren't orders showing in the kitchen?

Possible causes:

Internet connection issue on either device
Kitchen display not logged in
Order not yet confirmed
WebSocket connection interrupted

Solution:

Check internet on both devices
Refresh the kitchen display
Verify the order status is Confirmed or Preparing
Log out and back in on the kitchen display

Why is my inventory not deducting?

Check that the product has Track Inventory enabled
Confirm the order reached Confirmed status or beyond
Verify an inventory record exists for this branch
Confirm the product isn't set to a non-inventory type

See Stock Management for details.

A voucher isn't applying — what should I check?

Is the voucher currently Active?
Is today within the voucher's validity period?
Does the order meet the minimum order amount?
Is today one of the allowed days for the voucher?
Is the current time within the voucher's start/end time window?
Has the customer already hit the usage per person limit?
Is the order being placed at the correct branch if the voucher is branch-specific?

Multi-Branch Management

How do I manage multiple branches?

Bizaldo supports multi-branch management from a single account. Each branch has its own inventory, staff, and reporting, but you can view consolidated reports across all branches from the dashboard. Switch between branches using the company/branch selector in the dashboard header.

Can I transfer inventory between branches?

Yes. You can transfer stock from one branch to another using the inventory transfer feature. This updates inventory levels at both locations and maintains a clear audit trail of stock movements.

How do I view consolidated reports?

Select "All Branches" in the branch dropdown when running reports. This aggregates data across all your locations for unified business insights.

Inventory Management

What is the difference between Track Inventory and non-inventory items?

Track Inventory items deduct stock when sold and trigger low stock alerts. Non-inventory items (like services or digital products) don't affect inventory levels.

How do I handle stock adjustments?

Use the Adjust Stock feature in the inventory section to correct discrepancies between physical counts and system records. Adjustments are logged for audit purposes.

Can I set reorder points automatically?

Yes. You can configure minimum stock thresholds for each product. When stock falls below this level, Bizaldo flags it for reordering in the low stock report.

Table Management

How do I set up my floor plan?

Navigate to Operations → Tables to create your floor plan. Add areas (e.g., Main Hall, Outdoor), then create tables within each area with seat counts and table numbers.

Can I merge tables for large groups?

Yes. The table management system supports merging multiple tables for large parties. This combines the tables into a single order for easier service.

How does table turnover tracking work?

Bizaldo tracks how long tables are occupied and calculates turnover rates. This helps optimize seating arrangements and identify peak service times.

Kitchen Display (KDS)

What is the Kitchen Display System?

KDS is a digital screen in the kitchen that shows incoming orders in real-time, replacing printed chits. Orders update automatically as they progress through preparation stages.

How do I set up kitchen stations?

You can configure multiple kitchen stations (e.g., Grill, Cold Prep, Drinks) and route specific items to each station. This organizes workflow and reduces bottlenecks.

Can KDS work offline?

KDS requires an internet connection to receive real-time order updates. However, it can cache orders temporarily if connectivity is briefly interrupted.

TV Display

What is the TV Application?

The TV Application is a customer-facing display showing order status (In Progress, Ready) in the waiting area. It helps customers track when their order is ready for pickup.

How do I generate a TV link?

From the dashboard, go to Quick Actions → TV Screen or navigate to Branch Management and select the TV Screen option. Generate a unique link for each branch.

Can I customize what's shown on the TV?

The TV shows order numbers and status only — no payment or customer information for privacy. You can revoke and regenerate links at any time for security.

Reporting & Analytics

What reports are available?

Bizaldo provides:

Z Reports — Per-session summaries for register reconciliation
Period Summary (X) — Aggregated metrics for date ranges
Sales Reports — Revenue, orders, and performance trends
Inventory Reports — Stock levels, movements, and valuations
Customer Analytics — Spending patterns and loyalty metrics

Can I schedule automatic reports?

Yes. You can configure report schedules to receive daily, weekly, or monthly summaries via email. This keeps stakeholders informed without manual intervention.

How do I export report data?

All reports support export to CSV, Excel, or PDF formats. Use the export button in the report toolbar to download data for further analysis or record-keeping.

Staff & Permissions

What user roles are available?

Bizaldo supports:

Super Admin — Full system access across all branches
Admin — Full access to assigned branch(es)
Manager — Operational access, no system configuration
Cashier — POS operations only
Staff — Limited operational access

Sync products and inventory
Import customer data
Create and retrieve orders
Set up webhooks for real-time events
Build custom dashboards

How secure are API connections?

API connections use authentication tokens and support webhook signature verification. All API traffic is encrypted via SSL.

Still Have Questions?

Search our /docs
Check the /docs/troubleshooting
Review the /docs/glossary for term definitions
Contact support at sales@eftaapay.com

Frequently Asked Questions

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