Frequently Asked Questions

Find quick answers to common questions about Bizaldo. If you don't find what you're looking for, check the Troubleshooting Guide or contact our support team.

Getting Started

What is Bizaldo?

Bizaldo is a comprehensive point-of-sale (POS) and business management platform designed for restaurants, cafes, and retail businesses. It combines order management, inventory tracking, real-time analytics, and multi-branch support.

How do I get started?

1. Create an account at app.bizaldo.com
2. Complete your company profile
3. Add your products and categories
4. Set up payment methods
5. Start processing orders

See our Getting Started Guide for detailed instructions.

Is there a free trial?

Yes! Bizaldo offers a 14-day free trial with full access to all features. No credit card required to start.

What do I need to use Bizaldo?

Minimum requirements:

• Computer, tablet, or smartphone with internet
• Modern web browser (Chrome, Firefox, Safari, Edge)
• Printer (optional, for receipts)

Recommended for restaurants:

• Touchscreen device for POS
• Receipt printer (thermal, 80mm)
• Kitchen display screen
• Barcode scanner (for retail items)

Pricing & Billing

How much does Bizaldo cost?

Bizaldo offers tiered pricing based on your needs:

All plans include unlimited orders, products, and basic support.

What's included in each plan?

All Plans:

• Unlimited orders
• Unlimited products
• Unlimited users
• POS terminal
• Inventory management
• Basic reporting
• Email support

Growth adds:

• Advanced analytics
• Kitchen display system
• Customer analytics
• Priority support
• API access

Enterprise adds:

• Multi-branch management
• Custom integrations
• Dedicated account manager
• SLA guarantees
• Custom development

Can I change plans later?

Yes, you can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.

How do I cancel?

You can cancel anytime from your account settings:

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Follow the confirmation steps

Your data remains accessible for 30 days after cancellation.

Features & Functionality

Does Bizaldo work offline?

Yes! The POS terminal has offline capabilities:

• Products cache locally
• Orders queue for sync
• Payments process normally
• Data syncs when connection restored

Some features (real-time kitchen updates, cloud reports) require internet.

Can I use Bizaldo on multiple devices?

Yes! You can:

• Use the web app on any device with a browser
• Install the mobile app on iOS/Android
• Run multiple POS terminals simultaneously
• Access from anywhere with internet

Does Bizaldo support multiple locations?

Yes! Growth and Enterprise plans support multi-branch management:

• Separate inventory per location
• Unified reporting across branches
• Inter-branch transfers
• Location-specific settings

What payment methods are supported?

Integrated:

• Cash
• Credit/Debit cards (via card terminal)
• Apple Pay / Google Pay
• Gift cards

Manual entry:

• Checks
• Bank transfers
• Cryptocurrency (via third-party)

Can I customize receipts?

Yes! You can customize:

• Header (logo, company info)
• Footer (thank you message, social links)
• Item details display
• Tax breakdown format
• Paper size (58mm or 80mm)

Is there a kitchen display system?

Yes! The Kitchen Display System (KDS) is included with Growth plans and above:

• Real-time order updates via WebSocket
• Organized by status (incoming, preparing, done)
• Color-coded timing
• Multi-station support

Can customers order online?

Online ordering is available as an add-on:

• Branded ordering page
• Mobile-friendly design
• Integration with your menu
• Order tracking for customers
• Commission-free (you keep 100%)

Integrations

What accounting software integrates?

Bizaldo integrates with:

• QuickBooks Online
• Xero
• Sage
• FreshBooks

Export options available for other systems.

Do you integrate with delivery platforms?

Yes, we integrate with:

• DoorDash
• Uber Eats
• Grubhub
• Deliveroo

Orders flow directly into your POS.

Is there an API?

Yes! Growth and Enterprise plans include API access:

• REST API for all major functions
• Webhook support for real-time events
• Comprehensive documentation
• Rate limits based on plan

Can I import my existing data?

Yes! We support import from:

• CSV files (products, customers, inventory)
• Square
• Toast
• Clover
• Shopify (for retail)

Contact support for assistance with migration.

Technical

What browsers are supported?

Bizaldo works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

For best performance, keep your browser updated.

Is my data secure?

Yes! Security measures include:

• 256-bit SSL encryption
• PCI DSS compliance for payments
• Regular security audits
• Data backups (hourly)
• Two-factor authentication
• Role-based access control

Where is my data stored?

Data is stored in secure cloud servers with:

• Geographic redundancy
• 99.99% uptime guarantee
• EU (GDPR compliant) and US data centers
• Automatic failover

Can I export my data?

Yes! You can export:

• Sales reports (CSV, Excel, PDF)
• Product catalog (CSV)
• Customer list (CSV)
• Complete data backup (JSON)

Exports are available anytime from your account.

What happens if the internet goes down?

The POS continues working offline:

• Orders cache locally
• Payments process (cash/card offline mode)
• Data syncs automatically when connection restored
• Kitchen display may lag until reconnected

Account & Support

How do I reset my password?

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email
4. Check your inbox for reset link
5. Create new password

How do I contact support?

Support channels:

• Email: support@bizaldo.com
• Live chat: In-app (business hours)
• Phone: +1 (555) 123-4567 (Growth plans+)
• Knowledge base: docs.bizaldo.com

Response times:

• Starter: 24 hours
• Growth: 4 hours
• Enterprise: 1 hour

Do you offer training?

Yes! Training options include:

• Self-service: Video tutorials and documentation
• Live webinars: Weekly group sessions
• On-site training: Available for Enterprise
• Custom training: Tailored to your needs

Can I have multiple users?

Yes! All plans include unlimited users with role-based permissions:

• Admin: Full access
• Manager: Reports, settings
• Cashier: POS only
• Kitchen: Order view only

How do I add staff members?

1. Go to Settings → Users
2. Click "Add User"
3. Enter name and email
4. Assign role
5. Set branch access
6. Send invitation

The staff member receives an email to set their password.

Common Issues

Why isn't my printer working?

Quick checks:

1. Is it powered on?
2. Is paper loaded correctly?
3. Is it connected (USB/network)?
4. Is it selected in Settings → Printers?
5. Try test print from settings

See Troubleshooting for detailed steps.

Why aren't orders showing in the kitchen?

Possible causes:

• Internet connection issue
• Kitchen display not logged in
• Order status stuck (not confirmed)
• WebSocket connection interrupted

Solution:

1. Check internet on both devices
2. Refresh kitchen display (F5)
3. Verify order is confirmed/preparing/completed
4. Log out and back in

How do I handle refunds?

Process:

1. Find the original order
2. Click "Refund" button
3. Select items to refund (or full order)
4. Choose refund method
5. Process refund
6. System automatically restores inventory

Permissions:

• Cashiers: Partial refunds (supervisor approval for full)
• Supervisors: Full refunds
• Admins: Any refunds, including completed orders

Why is my inventory not deducting?

Check:

1. Product has "Track Inventory" enabled
2. Order reached confirmed/preparing/completed status
3. Inventory record exists for this branch
4. Product wasn't set to "non-inventory" type

See Inventory Integration for details.

Billing & Subscription

How do I update my payment method?

1. Go to Settings → Billing
2. Click "Payment Methods"
3. Add new card or update existing
4. Set as default if desired

Can I get a refund?

Refund policy:

• Within 14 days of first purchase: Full refund
• Within 30 days: Prorated refund
• After 30 days: No refund (but you can cancel anytime)

How do I get an invoice?

Invoices are automatically emailed monthly. You can also:

1. Go to Settings → Billing
2. Click "Invoices"
3. Download PDF of any past invoice

What if I exceed my plan limits?

Bizaldo plans don't have hard limits on orders or products. However:

• Excessive usage may trigger a plan upgrade discussion
• API rate limits apply based on plan
• Storage limits apply to attachments/images

Still Have Questions?

If you didn't find your answer:

1. Search our documentation
2. Check the Troubleshooting Guide
3. Review the Glossary for term definitions
4. Contact support at support@bizaldo.com
5. Schedule a demo for personalized assistance